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Spirit Airlines spooks passengers with erroneous emails about canceled flights, lengthy delays

USA TODAY logo USA TODAY 05.12.2019 00:00:56 Dawn Gilbertson, USA TODAY

A Spirit Airlines passenger jet plane, an Airbus 319 model, approaches Logan Airport in Boston, Thursday, May 24, 2018. (AP Photo/Charles Krupa) © APA Spirit Airlines passenger jet plane, an Airbus 319 model, approaches Logan Airport in Boston, Thursday, May 24, 2018. (AP Photo/Charles Krupa) Spirit Airlines passengers awoke to bad news about flight cancellations and lengthy delays on Wednesday, but the airline said the emails were sent in error.

Travelers took to Twitter to freak out about having their flights changed by several hours with little notice.

One passenger said their flight was bumped up by six hours. Another reported an eight-hour delay for the departing flight and a five-hour delay for the return flight.

The last-minute emails left travelers wondering whether they should head to the airport or rebook on another airline so their travel plans weren't affected.

The discount airline blamed a "system error'' and is telling travelers via Twitter to disregard the email and check the airline's website for the correct flight status. It apologized to travelers for the "inconvenience.''

At noon EST, Spirit said on Twitter that the "system error'' is also causing problems with online check-in for some flights and told passengers to "please try again shortly.''

The problem is similar to what happened to Frontier Airlines passengers ahead of the busy Thanksgiving travel rush.

This article originally appeared on USA TODAY: Spirit Airlines spooks passengers with erroneous emails about canceled flights, lengthy delays

5. joulukuuta 2019 2:00:56 Categories: Ilta Sanoma USA TODAY Viihde

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