Axios: MainLogo

Costco, Patagonia get reputation boost in Harris poll

Axios logo: MainLogo Axios 24.05.2023 13:02:19 Hope King

Consumers are seeking significant value from companies they shop from - in more ways than one.

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Why it matters: Affordability alone isn't improving Americans' affinity for a brand amid sustained levels of high inflation, according to findings from this year's Axios Harris Poll 100 brand reputation survey.

State of play: Americans are juggling a "skimp and splurge" budget strategy, in order to pocket life's necessities and must-haves, results from the poll suggest.

Between the lines: Perceptions of e-commerce giant Shein likely took a hit from allegations about its business practices, the study suggests.

By the numbers: A majority of Americans polled (59%) now say, "I care more about the values of the companies I interact with today more than ever before."

What they're saying: "Consumers are smart ... they know [when] there's virtue signaling," Gerzema said, which can backfire if companies try to appease multiple political viewpoints.

The big picture: Overall, companies that make real, tangible products matter more to consumers now than those providing digital services, the poll results show.

Go deeper: Full results and poll methodology

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mercredi 24 mai 2023 16:02:19 Categories: Axios: MainLogo

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